If you suspect a customer may be intoxicated, what should you do?

When you suspect that a customer may be intoxicated, the most responsible action is to politely refuse to serve them another beverage. This is critical for maintaining the safety of the customer and others, as well as adhering to local laws and regulatory guidelines regarding alcohol service. Serving drinks to someone who is already intoxicated can increase their level of impairment, leading to potential harm or risky behavior, which can also have serious legal ramifications for the server and establishment.

This approach not only prioritizes the well-being of the customer but also reflects the establishment's commitment to responsible alcohol service and compliance with the Illinois BASSET program standards. Handling the situation with politeness ensures that the refusal is communicated effectively without causing unnecessary confrontation or distress for the customer. Ultimately, refusing to serve an intoxicated patron is a key aspect of ensuring the safety and integrity of the establishment.