To establish a baseline for customer behavior, what should a server do when a customer first enters?

Engaging in small talk when a customer first enters is an effective way to establish a baseline for customer behavior for several reasons. This approach creates an inviting atmosphere and helps put the customer at ease, which can lead to more open and honest communication. Small talk allows servers to observe how customers respond and interact, providing insights into their mood and preferences, which helps in tailoring the service accordingly.

Additionally, engaging customers from the start can foster a sense of connection, making them more comfortable to express their needs or any specific requests. This initial interaction can set the tone for the entire experience, encouraging customers to feel valued and appreciated.

In contrast, ignoring customers or asking for their ID right away may come off as dismissive or overly invasive, which could create a negative first impression. Monitoring how they converse with others might provide some information, but it lacks the proactive engagement that small talk facilitates. Engaging customers directly is a fundamental aspect of excellent service and can significantly contribute to a positive dining experience.