What is a recommended approach for saying "no" to a customer who is intoxicated?

Being quick and clear when saying "no" to a customer who is intoxicated is essential for several reasons. First, clear communication helps prevent any misunderstandings or misinterpretations that may arise when dealing with someone who may not be fully aware of their surroundings or their own state. A direct response can help ensure that the customer understands the refusal without room for ambiguity.

Additionally, speed in communication is important because intoxicated individuals may have a lower ability to process information and may react impulsively. A brief and straightforward response allows the server to maintain control of the situation and can help avoid escalation. It sets firm boundaries that protect both the server's responsibilities and the safety of the customer.

By contrast, being indirect, vague, or overly apologetic might lead to confusion and could give the impression that there is room for negotiation or re-approaching the request. Suggesting other products may also confuse the situation, as it could unintentionally encourage continued consumption or give the impression that the situation is acceptable when, in fact, it is not. Thus, a quick and clear "no" is the most effective and responsible approach in these scenarios.